We want every customer to be satisfied with their purchase.
If you are not satisfied with the goods you receive, you can apply for a return within 30 days of receiving the goods.
Return conditions
Returned merchandise must meet the following requirements:
Item is unused Keep original packaging intact All accessories complete Does not affect re-sales
Returns may not be possible under the following circumstances:
Artificially damaged goods Serious wear and tear caused by non-quality problems Customized goods Exceeded return period How to apply for a return
Please send an email to:
assetssolutions@outlook.com
Please provide in the email:
order number Product name Problem description Product photos (if applicable)
Customer service will assist you to complete the return process as soon as possible after receiving the application.
Refund processing
After receiving the returned goods and completing the inspection, we will complete the refund within 3-5 working days.
Refunds will be credited back to your original payment account.
Due to different processing times of different banks and payment institutions, the arrival time may vary slightly.
Shipping instructions
If the product has quality problems, is damaged in transportation, or the wrong product is sent, we will bear the reasonable return shipping costs.
If the product is returned due to personal reasons, the customer will be responsible for the return shipping costs.
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